June 26, 2025

Why managing physical access cards is a hidden cost and how wallet-based solutions like ResiKey are changing the game

In the world of commercial real estate, building operations teams often juggle an overwhelming number of tasks — tenant requests, maintenance, safety protocols, and more. But one of the most underestimated sources of time drain and inefficiency is the management of physical access cards.


The Problem with Plastic

Managing a fleet of plastic access cards might seem simple on the surface, but for buildings with hundreds or even thousands of tenants and contractors, the reality is anything but. Each card represents a tiny operational process — printing, encoding, tracking, issuing, revoking, replacing lost cards — and when multiplied across a large site, it becomes a full-time responsibility.


Physical credentials are also vulnerable: they can be lost, shared, cloned, or simply forgotten. And every time that happens, someone from the facilities or security team has to step in. Not only is this time-consuming, but it opens the door to unnecessary security risks and compliance challenges.


The Case for Mobile Access

Enter wallet-based mobile access solutions like ResiKey — where access credentials live securely in Apple or Google Wallets, right alongside your boarding passes and credit cards. This isn't just about convenience for the user (although tapping your phone or watch to get into the building is undeniably seamless). It’s also about transforming the way buildings manage and monitor access.

With a digital wallet-based system:

  • Credential provisioning is instant — no more waiting for cards to be printed or delivered.
  • Lost access? No problem — credentials can be remotely revoked or reissued in seconds.
  • Audit trails are built in — building managers can see who accessed what, when, in real time.
  • Tenants stay in control — allowing them to self-manage users through secure onboarding links, dramatically reducing administrative overhead.


Security and Sustainability Gains

These digital solutions also come with built-in layers of encryption, biometric protection (like Face ID), and unique device binding, making them significantly more secure than plastic cards. Plus, eliminating the need for plastic access cards is a win for sustainability — reducing waste, logistics, and the carbon footprint of your building operations.


A Smarter Way Forward

Modern buildings are expected to offer smart, frictionless experiences — from lobby to lift. And for owners and operators, mobile credentials represent not just a tech upgrade, but a strategic shift. Platforms like ResiKey make it easy to integrate with existing access control systems (like Integriti or Gallagher), ensuring a smooth transition without re-architecting your entire security stack.

For those managing large commercial properties, the question is no longer if you should move to digital credentials — it’s when. And given the operational efficiencies, cost savings, and enhanced user experience, that time is now.

 

Interested in exploring how a wallet-based solution could work for your building?

We’d love to show you what’s possible. Get in touch to book a demo or start a conversation with our team.

Keep reading

By Seth Khouri July 4, 2025
Access control hasn’t changed much in decades. Most buildings still hand out plastic cards or fobs — sometimes wrapped in lanyards, often lost in drawers, and frequently forgotten altogether. But, the rest of the world has moved on. We tap our phones to pay for coffee, catch trains, and board flights. So why are we still using a chunk of plastic to enter a building? It’s time to look at the real cost — and opportunity — of moving from physical cards to digital wallet credentials . The True Cost of Plastic Access Cards On paper, plastic cards seem simple. Print, hand out, done. But in practice, they’re expensive, wasteful, and fragile. Here’s what a typical access card setup looks like: $20 USD per card 1–2 year lifespan , often shorter due to loss or damage 10–20% replacement rate per year Manual provisioning process (print, encode, deliver) Environmental impact from manufacturing and disposal Even in a medium-sized building, the yearly spend on card management adds up — not just in dollars, but in staff time, risk, and operational drag. Digital Wallet Credentials: A Smarter Alternative Digital credentials — the kind you add to your Apple or Google Wallet — are secure, scalable, and designed for the way we already live. Key benefits: ✅ Always with you – No extra thing to carry (or forget) ✅ Environmentally friendly – Zero plastic, zero landfill ✅ Instant delivery – Credentials can be issued via SMS or email ✅ Secure by design – Biometrics, secure enclaves, cryptographic signing ✅ Remote management – Issue, revoke, and update in real time And the cost? Surprisingly low. Many wallet credentials cost less than $5 USD per user, per year — which undercuts physical cards in both cost and reliability . Let’s Do the Math Let’s say you manage a building with 200 users. Plastic Cards: $20/card × 200 = $4,000 (every ~2 years) Factor in replacements and admin? Easily $5–6K/year Wallet Credentials: ~$4.60 USD per user/year = ~$1,400/year No reprints. No delays. No landfill. Even without automation, it’s clear which approach is more sustainable — operationally, financially, and environmentally. So, Why Isn’t Everyone Doing This Already? The short answer? It’s new. Not every building is wallet-ready, and not every access control system supports mobile credentials out of the box. That’s where solutions like ResiKEY come in. It bridges the gap between legacy systems and digital convenience, enabling buildings to securely issue and manage wallet-based access without a rip-and-replace upgrade. For wallet-ready environments, ResiKey can be deployed quickly — with most of the cost front-loaded in year one (setup, integration, testing), followed by a significantly lower annual operating cost. It’s not just a tech upgrade — it’s a strategic move. Final Thought The access card had its moment. But just like the fax machine or the DVD, its time is up. Switching to wallet credentials isn’t just about cost — it’s about convenience, sustainability, and security . Whether you’re managing a residential building, office tower, or gallery space, the future is in your pocket.
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