Why managing physical access cards is a hidden cost and how wallet-based solutions like ResiKey are changing the game

In the world of commercial real estate, building operations teams often juggle an overwhelming number of tasks — tenant requests, maintenance, safety protocols, and more. But one of the most underestimated sources of time drain and inefficiency is the management of physical access cards.

The Problem with Plastic

Managing a fleet of plastic access cards might seem simple on the surface, but for buildings with hundreds or even thousands of tenants and contractors, the reality is anything but. Each card represents a tiny operational process — printing, encoding, tracking, issuing, revoking, replacing lost cards — and when multiplied across a large site, it becomes a full-time responsibility.

Physical credentials are also vulnerable: they can be lost, shared, cloned, or simply forgotten. And every time that happens, someone from the facilities or security team has to step in. Not only is this time-consuming, but it opens the door to unnecessary security risks and compliance challenges.

The Case for Mobile Access

Enter wallet-based mobile access solutions like ResiKey — where access credentials live securely in Apple or Google Wallets, right alongside your boarding passes and credit cards. This isn't just about convenience for the user (although tapping your phone or watch to get into the building is undeniably seamless). It’s also about transforming the way buildings manage and monitor access.

With a digital wallet-based system:

• Credential provisioning is instant — no more waiting for cards to be printed or delivered.
• Lost access? No problem — credentials can be remotely revoked or reissued in seconds.
• Audit trails are built in — building managers can see who accessed what, when, in real time.
• Tenants stay in control — allowing them to self-manage users through secure onboarding links, dramatically reducing administrative overhead.

Security and Sustainability Gains

These digital solutions also come with built-in layers of encryption, biometric protection (like Face ID), and unique device binding, making them significantly more secure than plastic cards. Plus, eliminating the need for plastic access cards is a win for sustainability — reducing waste, logistics, and the carbon footprint of your building operations.

A Smarter Way Forward

Modern buildings are expected to offer smart, frictionless experiences — from lobby to lift. And for owners and operators, mobile credentials represent not just a tech upgrade, but a strategic shift. Platforms like ResiKey make it easy to integrate with existing access control systems (like Integriti or Gallagher), ensuring a smooth transition without re-architecting your entire security stack.

For those managing large commercial properties, the question is no longer if you should move to digital credentials — it’s when. And given the operational efficiencies, cost savings, and enhanced user experience, that time is now.

Interested in exploring how a wallet-based solution could work for your building?

We’d love to show you what’s possible. Get in touch to book a demo or start a conversation with our team.